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General conditions

1. INTRODUCTION AND ACCEPTANCE OF THE CONDITIONS.

Through these GENERAL CONDITIONS OF CONTRACT it is intended to regulate access and use, and in general, the relationship between this Portal (hereinafter WEBSITE) accessible from the following Internet address: Ganeshgrowshop.com and the users of the WEBSITE (hereinafter USERS).

Ganeshgrowshop.com informs that the procedures to carry out the acquisition of goods and/or obtain the provision of the services offered are those described in these general conditions, as well as those other specific ones that are indicated on the screen during navigation, of way that the User declares to know and accept said procedures as necessary to access the products and services offered on the Portal.
All information provided during the contracting process will be stored by Ganeshgrowshop.com so that the User may, upon request made in writing or by e-mail, request information regarding the operations carried out by him within the previous 6 months. Any modification and/or correction of the data provided by Users during navigation must be made according to the instructions included in the Portal.
Ganeshgrowshop.com only sells products that are totally legal in Spain, the improper use of them or the use of these to commit crimes is the responsibility of the client, Ganesh growshop excludes all responsibility
There are countries where some of our products are prohibited. It is the responsibility of the person who purchases the product to inform themselves of the laws that govern their country regarding our products. Ganesh grow shop does not assume any responsibility in this regard.
Ganeshgrowshop.com is not responsible for the opinions or texts of the users of the Web.
The possession of hemp seeds in Spain does not constitute a crime (Vienna Convention 1961).
The cultivation of cannabis may be subject to administrative and criminal sanctions (art.25.1 of the Organic Law for the Protection of Citizen Security and art.368 of the Penal Code).

We send all our seeds with the restriction that they are not used by third parties against the law, Ganeshgrowshop.com does not propose to induce anyone to act against the law.
With this we point out that anyone who buys our seeds is responsible for their actions. The information on these and other products for sale on this website is published by companies, books and magazines specialized in these topics written in countries where laws do not prohibit consumption.

1.1. You must be an adult, meaning over 18 years of age (or the legal age in your place of residence)
This website offers content intended exclusively for adults. Its viewing or reading is inappropriate for children, and therefore prohibited for those under 18 years of age. If you are a parent and do not want your children to see these contents, use filtering software (Internet Explorer options or programs such as Net Nanny, SafeSurf, Cyber Patrol, Cybersitter, Internet Filter... ), please contact us so that we can block your computer's access to our services. Additionally, these contents may be offensive to some adults and may constitute a legal violation in some territories. . The content of the page is completely free.
1.2. You must agree to view material related to the cultivation and consumption of cannabis for your personal use on your private computer and not to use material from Ganeshgrowshop.com for commercial purposes.
1.3. You must ensure that the consumption of material and images of content related to the cultivation and private consumption of cannabis is not prohibited or violates any law in the community where you reside, nor in your service provider, nor from the premises from which you reside. where you access.
1.4. You agree not to display this material to minors or any other person who may be offended.
1.5. Entry to Ganeshgrowshop.com must be made by clicking Accept, not using direct links or URLs. In NO case does entry through another link exempt from compliance with the conditions of use of the page.

The acceptance of these General Contract Conditions by the client will be an essential requirement in order to formalize any contractual relationship between the client and Ganesh growshop .

2. IDENTIFICATION OF THE PARTIES

Ganeshgrowshop.com is a civil society of Spanish nationality dedicated to the electronic sale of all types of items related to the cultivation of plants and other similar products such as seeds, fertilizers, growing cabinets, and other related tools and accessories.

GaneshGrow manages this Corporate Website accessible from the following Internet address: Ganeshgrowshop.com

On the other hand, the client on the Ganeshgrowshop.com website by choosing an email address and a password, over which he or she is responsible for use and custody.

The client will also be responsible for the veracity of the rest of the personal data provided to the company in order to process the order placed or to benefit from the rest of the services provided by Ganesh growshop.

3. INTELLECTUAL PROPERTY OF THE CONTENTS OF THE WEBSITE

The texts (information, concepts, opinions and other analogues) and graphic elements (design, logos, source code and other analogues) that constitute the WEBSITE and disseminated through it, as well as its presentation and assembly, are the exclusive property of Ganeshgrowshop. as or from third companies.

In this sense, they are constituted as works protected by all Spanish and Community regulations in the field of intellectual property, in accordance with Royal Legislative Decree 1/1996, of April 12, which approves the Revised Text of the Intellectual Property Law and Law 5/1998, of March 6, on the Incorporation into Spanish Law of Directive 96/9/EC on the Legal Protection of Databases, the international treaties signed in this field also being applicable to them. .

3.1. NO LICENSE:

Ganeshgrowshop.com does not grant a license to use or authorize any of its industrial and intellectual property rights or any other property or right related to its WEBSITE, unless expressly agreed with third parties.

USERS may reproduce the contents of the WEBSITE for the sole purpose of storing it, making backup copies or printing it on paper for private use.

3.2. PROHIBITIONS:

Apart from the above, any reproduction, distribution, transformation, presentation, in whole or in part, of the content of the WEBSITE or any of its elements is prohibited, directly or indirectly by telematic networks or analogous supports, with a commercial purpose aimed at the public or for a use beyond those mentioned, even citing the source, as long as there is no express written authorization from Ganeshgrowshop.com  and, where appropriate, third-party collaborators. Failure to comply with the above will authorize Ganeshgrowshop.com  to take the relevant legal actions.

The following are especially prohibited:

The presentation of a WEBSITE page in a frame of another web page that does not belong to Ganeshgrowshop.com using the technique called "framing" unless it has the express written consent of Ganeshgrowshop.com .

The extraction and use of elements of the WEBSITE whether or not causing any harm to Ganesh growshop  in accordance with the provisions of Royal Legislative Decree 1/1996, of April 12, which approves the Revised Text of the Intellectual Property Law and Law 5/1998, of March 6, on the Incorporation into Spanish Law of the Directive 96/9/EC on the Legal Protection of Databases.

3.3. HYPERLINKS:

Ganeshgrowshop.com authorizes the establishment of hypertext links (hyperlinks) on another website directed to the main page or homepage of this WEBSITE or to any other internal page of this WEBSITE, provided that the corresponding pages appear in a complete window and under their own electronic addresses. of the same.

Rights not expressly granted above are reserved to Ganeshgrowshop.com or, where applicable, to third-party collaborators.>

3.4. USE OF TRADEMARKS AND OTHER DISTINCTIVE SIGNS:

All trade names, brands or distinctive signs, logos, symbols, mixed, figurative or nominative marks that appear on this WEBSITE belong to Ganesh growshop or to third companies.

4. RESPONSIBILITY FOR THE CONTENT AND SERVICES PROVIDED.

Ganeshgrowshop.com includes in its WEBSITE a series of its own content prepared by Ganesh growshop  or by third parties (hereinafter referred to generically as CONTENTS), Ganeshgrowshop.com provides its USERS through the WEBSITE, multiple services (hereinafter, SERVICES).

Both the SERVICES and the CONTENT offered to USERS may be expanded or modified in the future by Ganeshgrowshop.com  extending to them everything provided in this section.

4.1. EXEMPTION FROM LIABILITY FOR CONTENT PROVIDED BY GANESHGROWSHOP.com TO ITS USERS THROUGH THE WEBSITE

Ganeshgrowshop.com excludes any liability for damages of any kind that may arise from access to the content, information, advertising, opinions, concepts and images provided to USERS on this WEBSITE, which are contrary to the law, morality, good faith and public order, infringe intellectual or industrial property rights or contain any vice, defect, computer virus or similar software routine.

In any case Ganesh growshop  is not responsible for the contents, information and images that do not depend on the WEBSITE, nor are managed by Ganesh growshop even if they appear on the WEBSITE.

4.2. EXEMPTION OF LIABILITY FOR CONTENT HOSTED ON WEB PAGES ACCESSIBLE FROM THE WEBSITE.

Ganeshgrowshop.com is not responsible for the editing, review, censorship and verification of the contents of the pages or Internet sites with which the USER connects through hyperlinks included in the WEBSITE.

Ganeshgrowshop.com is not responsible for any of the information, opinions and concepts that are issued, published or distributed directly or indirectly through this WEBSITE, any interconnected website that is accessed through the WEBSITE through links, or any of the services that are linked or related to this interconnected Web page.

Ganeshgrowshop.com is not responsible for any misuse of the contents of the WEBSITE, which is the sole responsibility of the person who accesses or uses them.

4.3. EXEMPTION OF LIABILITY FOR THE OPERATION OF THE WEBSITE:

Ganeshgrowshop.com provides its services and content on a continuous basis using all the technical means at its disposal to provide said service satisfactorily.

Ganeshgrowshop.com may, when it deems appropriate, make corrections, improvements or modifications to the information contained in the WEBSITE, in the SERVICES, or in the CONTENTS without this giving rise or right to any claim or compensation, nor does it imply recognition of any responsibility.

Ganeshgrowshop.com is not responsible for damages of any kind that may arise from the availability and technical continuity of the operation of the WEBSITE. In any case, Ganesh growshop  will carry out all necessary actions to restore its services in the event of technical failure.

Ganeshgrowshop.com is not responsible for damages of any kind that may arise from the knowledge that unauthorized third parties may have of the USERS' data and the use they make of the WEBSITE through these data.

5. ORDER PROCESSING

(You can also consult the “Shipping” section, which contains extensive information related to the processing of orders)

5.1 PURCHASE PROCESS

Ganeshgrowshop.com , Ganesh growshop  will ask users to proceed to register, for which said Users, who must be over eighteen (18) years of age in the case of Spanish territory, or of the age of majority in their country, must complete the instructions that appear on the screen. and that will require executing the following instructions, as well as any others that are included in the different screens of the Store:

  • Complete completion of the electronic form that appears at all times in the Store following the instructions indicated therein.
  • Press the ACCEPT icon/button.

To proceed with the purchase, the customer must select the products they wish to purchase, then pressing the “Buy” button.

If you want to correct possible errors, as well as delete products that you have previously added to the shopping cart, you must check the checkbox located to the left of the product to be deleted and under the heading “Remove”, then click “Update cart”. . and the product will be removed from your shopping cart.

Later, if you want to process the order, you must click on the “Continue shopping” icon.

Next, another screen will appear, in which you will be asked for your username and password (assuming you are registered as a client).

If you are not registered as a client, you must register by completing an electronic form.

The User Name and Password provided by the User to Ganeshgrowshop.com are identifying and enabling elements to access and make purchases and are personal and non-transferable.

The User Name cannot be modified by the User but the password can, in which case the modified keys will lose their validity.

Later you will provide the shipping address.

It will also indicate the payment method among the various methods offered by the Website (See Section 5.6 Payment Methods ).

Subsequently, you will be presented with a screen in order to verify that all the data is correct, and you can modify as many sections as you consider appropriate.

To confirm your data, you must read and agree to these general conditions of contract, marking the check box located behind the field called “I have read the terms and conditions and I agree with them.”

Afterwards you must press the Continue button.

Next, a confirmation page for your order will appear, in which you are thanked for purchasing in this virtual store, being able to see the order placed and consult its number. You are also given the possibility of printing it.

Once the purchase has been made and in the shortest possible time, always before 24 hours have passed from the execution of the purchase, the Ganeshgrowshop.com Customer Service Department will send the User a receipt by e-mail. of the purchase.

The order confirmation and proof of purchase will not be valid as an invoice.

Ganesh growshop  reserves the right to cancel the User Name and password, and therefore access to the Store of those users who maintain debit or unpaid balances with Ganesh growshop 

5.2. PRICES, APPLICABLE TAXES AND TARIFFS

The prices may vary. The final amount is calculated at the time of acceptance and confirmation of the order by us.

Ganesh Grow reserves the right not to send an order in the case of pricing errors, or errors on the website itself, refunding the amount if any or canceling the order if no payment has yet been made.

TAXES FOR THE PENINSULA AND BALEARIC ISLANDS

The prices of the products that appear on Ganeshgrowshop.com include the corresponding Value Added Tax (VAT) depending on the item.

EUROPEAN UNION

Purchases made by consumers residing in the European Union will be exempt from paying VAT, as long as they prove their status as entrepreneurs in the EU through their corresponding registration in the Registry of Intra-Community Operators. If this is not the case, the corresponding VAT will be charged.

TAXES FOR NON-MEMBER STATES OF THE EUROPEAN UNION, CANARY ISLANDS, CEUTA AND MELILLA, ANDORRA.

Purchases made by natural or legal persons residing in non-member states of the European Union, the Canary Islands or Ceuta and Melilla will be exempt from VAT.

For international orders served outside the European Union, as well as all orders directed to the Canary Islands, Ceuta, Melilla and Andorra, all costs, fees and taxes associated with the purchase (taxes, import duties) are the responsibility of the recipient of the merchandise, in accordance with current legal provisions.

We remind you that the prices indicated for shipping costs do not include import taxes (tariffs), they will be paid in cash at destination by the recipient of the merchandise, in accordance with current legal provisions.

In these shipments, the total invoice amount in Euros will be taken as the declared value for customs purposes.

The amount of taxes will be paid in cash upon receipt of the shipment.

5.3. DELIVERY TIMES

The package will be delivered to the address indicated by the client.

In the event of not being present, the logistics operator will leave a note for the client to indicate when they want the delivery to be made.

Orders will not be served at PO Boxes.

Ganeshgrowshop.com normally sends orders by express courier services or the Post Office (depending on the destination, weight, volume, etc.), delivering the order as soon as possible after payment authorization by the store, not exceeding never the period of 30 days, as long as we have the product in stock. In the event that it is not in stock, this period will be guaranteed from the time the product is in our possession.

In the event that Ganeshgrowshop.com cannot find the requested product, for example because it is discontinued, we will contact VD and offer you a similar product or a refund of the amount you had paid.

Orders received on Saturdays, Sundays and holidays will be considered received on the first business day after that.
Of course, if you are not at the shipping address, when the courier arrives, don't worry; They will leave you a delivery note, indicating the telephone number you must call to contact the courier company so you can proceed to collect your purchase.

5.4. SHIPPING COSTS

IBERIAN PENINSULA

ORDERS OVER 50 EUROS AND WEIGHT NOT MORE THAN 10 KG.

Shipping costs will be assumed by Ganeshgrowshop.com in the event that the order placed exceeds 50 Euros and the weight does not exceed 10 kilograms, regardless of the payment method chosen (except for “Cash on delivery”). and that the order must be delivered in the Iberian Peninsula.

Order shipping costs vary depending on multiple criteria such as delivery location, weight, volume, etc.

Volume:
The collection of packages that exceed their weight in volume will apply the formula:
Length x width x height (in cm.) / 4000 = kg.
The weight will always be charged, if the volume is less in relation to the kilos, otherwise the volume will be charged.

If the order does not exceed the amount of 50 Euros, you must pay the shipping costs.

5.5. PAYMENT METHODS

a) Transfer or Deposit into Account

The deposit or transfer will be made to the account that will be informed on the screen, in the event that you choose this payment method.

When carrying out this operation, it will be essential that the client provide the bank with the order number, name and surname of the orderer (buyer).

When making payment by bank transfer, it will be necessary to send a copy of the bank receipt that proves said payment by email to the address torrelavega@ganeshgrow.com in order to proceed in the shortest possible time to send the requested items.

b) Credit card

The most recommended payment method due to its simplicity, speed and security. Shipping is free if the purchase exceeds €50 and is less than 2kg.

c) Cash on delivery

If you wish, we can send you your order cash on delivery, which you will pay upon receipt. The cash on delivery payment option has a surcharge, as a commission, charged by the transport company for managing the payment of the product. The amount charged will be €3.

From a purchase of €100 or more we do not accept this payment method, you can use transfer or payment via credit card

The availability of products offered by GANESH GROW SHOP may vary depending on customer demand. Although GANESH GROW SHOP updates its stock periodically, the product requested by the customer could be out of stock at that time. In case of non-execution due to unavailability, GANESH GROW SHOP will notify the client by email or personal call as soon as it becomes aware of this situation.

GANESH GROW SHOP may give the double option of: supplying the client without a price increase, a product with similar characteristics or of superior quality, or, except for reasons justified and demonstrable by GANESH GROW SHOP, within this same period, paying the sums paid for the order. canceled.

5.6.1. GOODS RETURN FORM

In order for the item to be returned, it is necessary that the customer first complete the Merchandise Return Form, which will be provided to them upon receipt of their order. You must complete it and send it through any of the contact methods that the company has enabled ( 942 083 979 or at Ganeshgrowshop.com ).

5.6.2. CANCELLATIONS

Cancellations will be accepted for orders that have not been sent to the address indicated by the customer. If the merchandise has been sent it will be considered a return ( See Returns section ).

The company accepts the cancellation of orders, either through its website or through any of the means of access to the Customer Service Department.

5.7. WARRANTY

The warranty applies as long as the product is used under normal operating conditions determined by the manufacturers. Ganeshgrowshop.com is not obliged to compensate the user or third parties for the consequences of the use of the product, whether direct or indirect damages, accidents suffered by people, damage to property unrelated to the product, loss of profit or loss of profits, damages arising from of a deterioration.

The products are out of warranty for the following reasons:

  • If they have received, once delivered to the customer, any deterioration due to external events, accidents, poor follow-up of instructions or change in electrical voltages.
  • Products modified or repaired by the Customer are also excluded.

Ganeshgrowshop.com will not accept returns on sales of merchandise that can be easily and immediately reproduced or copied. The return of any merchandise will require the agreement of both parties.

Ganeshgrowshop.com will only accept the return of merchandise if:

  1. Within the period established for this purpose by the Law, the USER may exercise their right of resolution or withdrawal. By virtue of the provisions of the Retail Trade Regulation Law as well as what is regulated by community regulations (Directive 97/7/EC), Ganesh growshop will grant a period of 7 days for this right, computed from the moment of receipt of the order. In this case, the customer may return any product without any type of incident. Ganesh growshop will accept the exercise of the aforementioned right only and exclusively when the merchandise is in the same state (not unsealed) in which it was delivered, with its corresponding original packaging and with all the products that made up the order. The product must be in perfect condition and ready for sale. The USER will assume the costs derived from the return.
  2. Ganeshgrowshop.com will accept the return of the merchandise when the product delivered does not correspond to the one requested by the client (for reasons attributable to it) or has been damaged during transport: It occurs when the product delivered does not match the one specified in the order has either been damaged, internally or externally, during shipping.

To correct any error in delivery, it is an essential condition that any incident regarding the merchandise received or its packaging be recorded in the observations section of the carrier's delivery document and that said incident be communicated to Ganeshgrowshop.com within the deadline. maximum of 24 hours. The USER, before signing the delivery of the order, must check that the product is delivered in perfect condition. If they give their agreement at the time of delivery, it is understood by both parties that the product was delivered in perfect condition. Ganeshgrowshop.com will not have any responsibility in relation to those products that have already been consumed without any type of incident by the USER who intends to make a claim. Ganesh growshop will be exempt from all liability in relation to possible breakages or defects in the product packaging produced after its delivery if they have not been noted on the delivery note. If these conditions are not met, Ganeshgrowshop.com will not assume any responsibility for said merchandise. In this case, all collection and new delivery costs will be borne by Ganeshgrowshop.com .

The USER must notify Ganeshgrowshop.com of the following information:

  • Order number.
  • Invoice number.
  • Telephone contact.
  • Reason why you want to make the return.
  • Reason for return.
  • Any other observation that you consider relevant.

Once we receive this information, we will begin to process your incident.

6. PERSONAL DATA PROTECTION POLICY AND SECURITY MEASURES

USERS consent to the processing of said personal data by Ganeshgrowshop.com under the terms of this Personal Data Protection Policy.

6.1. DATA PROTECTION CLAUSE

For the purposes of the provisions of Organic Law 15/1999, of December 13, on the Protection of Personal Data (LOPD), the personal data that you may provide us while browsing our website, when fill out a form, they will be incorporated into the Ganesh growshop files for the purposes indicated in each data collection form.
Specifically, in the event that you complete the “Contact” form: your data will be used for the purpose of managing your request for information, complaint, suggestion, claim.
If you place an order in order to be able to manage and process your order.
In the case of the user registration form called “My account data”, your data will be used in order to allow your registration in this virtual store.
Likewise, your data may be used to send you information by any means, including email and/or equivalent means, about products, services, offers and news about the activities carried out by Ganesh growshop. In the case of commercial communications sent through email electronic or equivalent means, if you check the checkbox located at the beginning of the field “I wish to receive information about future events or services by email” and then press the button called “Continue”, located at the bottom of the form, We will understand that you give us your express consent to send said newsletter via email or equivalent means.
All fields preceded by an asterisk (*) are mandatory. If you do not complete them, we will not be able to process your request.

USERS have recognized, and may exercise, the rights of access, cancellation, rectification and opposition to the processing, use and transfer of their data by means of communication addressed to the email address torrelavega@ganeshgrow.com or by postal mail addressed to Suministros. Hortícolas del Norte SL c/José Gutierrez Alonso n12, cp39300 Torrelavega (Cantabria). Tel.: 942087850// Ganeshgrowshop.com , attaching: your name, surname, address and photocopy of your ID on both sides and indicating Ref: Protection of Data.

In the event that you wish to revoke your consent to receive commercial information via email, write an email to torrelavega@ganeshgrow.es .

Data provided by third parties .

In the event that personal data is included in the forms or observations by persons who are not the owners thereof, the USER must, prior to its inclusion, inform said persons of the points contained in the previous paragraphs.

Minor data

Data sent by minors will not be processed, given that one of the conditions for using this virtual store is being of legal age of 18 years in the case of Spain or the corresponding age of majority, in the country of the the person who purchases the products or USER.

Security and confidentiality measures in data processing .

Ganeshgrowshop.com has the necessary technical, organizational and human means to guarantee the security and protection of its information systems, as well as the data and information stored therein. Ganesh growshop guarantees the confidentiality of the personal data provided by you under the security measures established by RD 994/1999, of June 11, which approves the Regulation of security measures for automated files containing data. of a personal nature.

In this sense, the strict security levels implemented in Ganeshgrowshop.com exceed the minimum required by the aforementioned Regulation, in order to prevent the loss and manipulation of information.

7. AVAILABILITY OF THE GENERAL CONTRACTING CONDITIONS

Ganeshgrowshop.com will provide USERS with the appropriate technical resources so that, prior to the delivery of personal data, they can access these GENERAL CONDITIONS OF CONTRACT or any other relevant information, and can give their consent so that Ganesh growshop proceeds to the automated processing of USERS' personal data.

8. APPLICABLE LEGISLATION DISPUTE RESOLUTION

Ganeshgrowshop.com will be governed by Spanish legislation, which will be applicable in relation to its validity, interpretation, execution and compliance. Likewise, the Spanish courts are declared competent to resolve any possible conflicts that may arise.

9. MODIFICATION OF THESE GENERAL CONTRACTING CONDITIONS

The period of validity of the General Contracting Conditions will be the time they remain published on the Website, and will refer to the products purchased at the time these conditions were available.

Ganeshgrowshop.com reserves the right to modify this policy to adapt it to new developments or legislative and jurisprudential requirements as well as industry practices, taking into account at all times the legitimate interests of the consumer or user.

Certain services provided on the WEBSITE may contain particular conditions with specific provisions regarding the protection of personal data.

Ganeshgrowshop.com reserves the right to modify them unilaterally, without affecting the products purchased by customers prior to the modification.

We are not responsible for the contents and information on our website, whether those coming from third parties, product manufacturers, commercial houses, or the opinion articles displayed or the opinions of users.

We reserve the right not to be obliged to match the sale price of a product even if it appears cheaper in another online store.

We are not responsible for the information contained on third-party websites connected by links or hyperlinks to our website.

We reserve the right to change the content, design, format and information of our website at any time and without prior notice.

We reserve the right to serve or not serve a client who does not comply with the rules of this contract or who attempts to impose different conditions on it.

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